Client Delivery Lead – Dublin

BoatyardX is currently looking for an ambitious, experienced and highly motivated team member to support activities in building and nurturing customer relationships that spans across a wide range of engagements and industries.

This challenging and rewarding role is a great fit for someone with business development, relationship management and project management experience in a software or professional services environment. Within this rapidly growing company, the role offers a lot of opportunities to be part of supporting clients, launching new products, using and developing your skills, as well as your career. We expect you to have the right communication skills that will allow you to work in cross-countries teams, as well as to share your knowledge with your teammates

What will I be doing?

This is an amazing opportunity for a Client Delivery Lead or Client Facing Project Manager to join a new company where you will oversee multiple client projects and be part of new technology build and launch projects.

Reporting to the Customer Engagement Manager, ideal candidates will be motivated to understand emerging Tech and be very comfortable working with cross functional partners and have a strong analytical mindset. They will also have a passion for business success, strong attention to detail and problem-solving abilities.

  • Support customer workshops, scoping and proposal development in collaboration with delivery leads and technology architects.
  • Own the delivery of multiple client projects and create, manage and build project plans.
  • Effectively prioritise client delivery plans according to changing circumstances and manage multiple projects while maintaining strict attention to detail.
  • Manage ongoing customer relationships, in alignment with delivery teams.
  • Apply skills and judgment to client processes, business objectives and circumstances.
  • Monitor delivery in line with client expectations, collaborate with teams to address risks and issues.
  • Support customer operations including Proposals, Contracting, Statement of Work, billing, invoicing etc.
  • Foster and maintain good working relationships with partners and distributors.
  • Work closely with teams of Technical Architects, Developers and Engineers to ensure deadlines are met and pertinent information is shared with clients.
What skills and experiences do I need?

3+ years of client relationship, or project management/ delivery experience, ideally in software/technology space

  • Good communication skills are key, particularly when dealing with non-technical clients.
  • Excellent client facing / interpersonal skills.
  • Flexible, open-minded and with a consultative approach.
  • Strong business acumen.
  • Client focussed, prepared to go the extra mile to find a solution to the clients’ needs.
  • Technology savvy and eager to learn about new technology products.
  • Problem solver in nature, able to deal with ambiguity.
  • Proactive approach and strong collaboration skills.
  • The ability to listen, document, prioritise and turn high level requirements into solid, actionable project plans.
  • Detail-oriented, organised, and able to deliver on tight timelines.
  • Excellent oral and written communication skills.
  • Experience working in an Agile environment.
  • Takes pride in their work with, driven to ensure excellent client experience.
  • Team player. Fun and upbeat with a ‘can-do’ attitude.